Fair Patient Policies
Refund & Cancellation Policy
Transparent Cancellation Terms & Refund Processing Guidelines
🌿 Clear Indication of Business Category
Entity / Trade Name: Charak Health Solutions
Business Category: Healthcare, Ayurvedic Medical Clinic & Wellness Education Services
Supervising Medical Professional: Dr. Surabhi Vaidya, BAMS, MD (Clinical Ayurveda)
Service Portfolio: In-clinic diagnostic pulse evaluations, specialized non-surgical Marma therapies, Panchakarma procedures, and live online joint health educational masterclasses.
Pricing & Billing Currency: All prices are clearly listed and transacted in Indian Rupees (INR / ₹).
At Charak Health Solutions, we value patient trust and transparency. We understand that medical schedules, health conditions, or travel emergencies can change unexpectedly. Below is our clear, patient-friendly refund and cancellation policy.
1. Cancellation & Rescheduling for In-Clinic Consultations (₹1,000)
- Advance Notice: Patients may reschedule or cancel their in-person appointment up to 12 hours prior to their scheduled slot without any penalty or fee.
- Free Rescheduling: If you are unable to travel to the clinic due to sudden pain flare-ups or emergencies, our clinic desk will gladly reschedule your 30-minute evaluation to any mutually convenient future slot at zero additional charge.
- Cancellations: If you paid the ₹1,000 consultation fee online and cancel with at least 12 hours advance notice, you are entitled to a 100% full refund.
2. Live Online Masterclass Registrations (₹201)
- Batch Transfer: If you purchase a ₹201 ticket for the live Hindi joint masterclass but cannot attend the scheduled live stream, you can request a complimentary seat transfer to the next scheduled live webinar batch.
- Refund Eligibility: If you request a refund prior to the commencement of the live broadcast, a full refund of ₹201 will be processed.
3. 1-Day Experience Session & Multi-Day Therapy Packages
- Pre-Therapy Cancellations: If an advance deposit is paid for an intensive 1-Day Trial (₹4,000) or multi-day Panchakarma protocol and cancelled at least 24 hours prior to the session, a full refund will be granted.
- Completed Sessions: Treatments and therapeutic procedures that have already been administered in-clinic by clinical staff are non-refundable.
4. Refund Processing Timeline & Method
In full accordance with banking regulations and our payment gateway partners (PayU / Cashfree):
- Initiation: Approved refunds are initiated by our finance desk within 24 to 48 business hours of receiving your request.
- Bank Credit: The refunded amount is credited back directly to the original payment source (UPI account, Credit Card, Debit Card, or Net Banking) within 5 to 7 working days, depending on your bank’s processing cycles.
5. How to Request a Cancellation or Refund
To request an appointment cancellation, reschedule, or fee refund, simply email or message our clinic desk with your details: